At FS Winter Group, LLC d/b/a FS Pool Professionals (“FS Pool Professionals,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services. By accessing or using our website and services, you agree to this Privacy Policy. Please read it carefully, and if you have any questions, feel free to contact us.
Information We Collect
We may collect personal information from you in various ways, including when you visit our website, fill out forms, communicate with us, or use our pool services. The types of personal information we collect include:
- Contact Information: Name, address, phone number, email address.
- Billing Information: Credit card information, billing address, and related payment details.
- Service Details: Information about your pool, service preferences, and history.
- Communications: Information from email correspondence or phone calls.
- Usage Data: Information about how you use our website, including IP addresses, browser type, pages viewed, and other analytics data.
How We Use Your Information
We use the personal data we collect for various purposes, including:
- To provide and manage our pool services.
- To communicate with you, respond to inquiries, and manage service requests.
- To process payments and manage billing.
- To improve our website and services by analyzing usage data.
- To send service updates, promotional materials, and special offers (with your consent).
- To comply with legal obligations or respond to lawful requests by public authorities.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors and IT service providers. These third parties are contractually obligated to protect your information and only use it for the purposes we specify.
- Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Cookies are small files placed on your device that help us understand how you interact with our website. You can control or disable cookies through your browser settings, but please note that some features of our website may not function properly if cookies are disabled.
Opt-Out Information
If you wish to opt-out of receiving marketing communications from us, you may do so at any time by following the unsubscribe instructions in our emails or by contacting us directly at fs@fspoolpros.com or by replying STOP in any SMS message. Even if you opt out of marketing communications, we may still send you important service-related communications.
Data Security
We take the security of your personal information seriously and use appropriate technical and organizational measures to safeguard it against unauthorized access, loss, misuse, or alteration. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Objection to Processing: You can object to our processing of your data in certain circumstances.
- Withdraw Consent: If you have provided consent for the processing of your personal information, you may withdraw that consent at any time.
To exercise any of these rights, please contact us. We will respond to your request in accordance with applicable laws.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies if you follow these links.
Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top of this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
FS Winter Group, LLC d/b/a FS Pool Professionals
561-363-6999
By using our website or services, you agree to the terms of this Privacy Policy. Thank you for trusting FS Pool Professionals with your pool service needs.